Framely Support
Questions, bugs or feature ideas? Write to me — I read every message.
Mention your iPhone model and iOS version, and I can help much faster.
Questions? Answers.
Will my videos be uploaded?
No. Framely has no account, no analytics and makes no network requests at all. Everything is processed on your iPhone.
Why doesn’t my exported Live Photo have an HDR badge?
That’s on purpose. HDR Live Photos flash bright when you press to play, then the system pulls them back — that’s where “overexposed Live Photos” come from. So Framely exports Live Photos in standard dynamic range for stability, and keeps HDR for HD stills, where it’s reliable.
WeChat Moments still says it can only be sent as a still photo?
Moments has a length limit for Live Photos. Choose the “Moments” preset at the bottom of the editor and Framely keeps your selection under 3.9 seconds. A Live Photo that was already exported too long needs to be made again.
Why does Framely ask for full access to my photo library?
Framely has its own video-only album page, so it needs to list your videos. Once you pick one, it reads the original file — the system’s transcoded copy loses HDR, which is exactly what Framely is here to keep. Everything happens on your phone, you can choose limited access, and you can revoke it anytime in Settings → Privacy & Security → Photos.
Can I color-grade or add filters?
No — by design. Edits in the Photos app are non-destructive, so you can always change your mind. Anything Framely hands to Photos is a finished file, where adjustments would be baked into the pixels. Taste shouldn’t be baked in, so do your color work in Photos.
Which devices are supported?
iPhone only, with iOS 18 or later. The system APIs that keep HDR intact arrived in iOS 18, so that’s a hard requirement.